Introduction
Trans-West Process Solutions (“Trans-West,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information when you interact with us, whether through our website (transwest-tb.com), by email, phone, or in person.
1. Information We Collect
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Personal Data: Name, company, email, phone number, and any details you provide via inquiries or account interactions.
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Technical Data: IP address, device/browser details, and usage information collected automatically via our website.
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Communications Data: Records of your correspondence with us, including customer support interactions.
2. How We Use Your Data
We use personal data to:
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Respond to your inquiries and provide customer support.
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Facilitate orders or service requests.
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Improve our website, services, and overall customer experience.
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Send updates or promotional materials—only if you’ve opted in.
3. Sharing Your Data
We do not sell or rent your personal data. We may share data with:
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Service Providers for operational purposes (e.g., IT support, email hosting).
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Legal Authorities if required by law.
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Business Partners only in case of mergers or acquisitions.
4. Security Measures
We implement industry-standard technical and organizational measures to protect your data. However, we cannot guarantee complete security.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
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Access, update, or correct your personal information.
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Request deletion or limit processing.
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Withdraw consent for marketing communications at any time.
6. Cookies & Tracking
Our website may use cookies and similar tools to optimize user experience and analyze site performance. You can disable cookies via your browser settings, though this may impact functionality.
7. External Links
Our site may link to external sites. We are not responsible for their content or privacy practices.
8. Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted here with a new effective date.
9. Contact Information
For questions or privacy requests, please contact us:
Trans-West Process Solutions
Thunder Bay: 1182 Russell St, Thunder Bay, ON P7B 5N2 | 807-623-0909
Winnipeg: 126 Bannister Rd, Winnipeg, MB R2R 0S3 | 204-783-0100
Email: sales@transwest-tb.com